How can we help?
Most questions are answered below. Can't find what you need? Send us a message — we usually reply within a few hours.
Streaming issues
Buffering, playback errors or quality drops? Check the status page or restart your device first.
Billing & plans
Update payment methods, switch plans or download invoices from your account settings.
Devices
Pair a new TV or console in under a minute using the code shown in the app.
Account access
Forgot your password? Use "Sign in → Reset password" and follow the email link.
Send us a message
Fields marked with an asterisk are required.
Message sent!
Thanks for reaching out. A ticket has been created and we'll reply to your email shortly.
Frequently asked questions
Buffering is almost always a network issue. Try: pausing other downloads, switching from Wi-Fi to ethernet, lowering the stream quality in playback settings, or restarting your router. On mobile, enable the "Data saver" option in the app.
In the app go to Account → Security → Change password. If you're locked out, use the "Forgot password" link on the sign-in screen and we'll email you a reset link valid for 60 minutes.
iOS 15+, Android 10+, Chrome/Safari/Firefox/Edge (latest), Samsung and LG smart TVs (2019+), Android TV, Apple TV Gen 4+, Roku, Fire TV Stick, PlayStation 5 and Xbox Series X|S.
Yes — every plan includes downloads. Tap the download icon on any title. Downloads expire after 30 days (or 48 hours once you press play) and can be renewed while offline licenses allow it.
You can create up to five profiles per household. The number of simultaneous streams depends on your plan: 1 on Basic, 2 on Standard and 4 on Premium.
If a charge lands within 48 hours of cancellation, contact us with your invoice number and we'll refund it in full. Cancellations always keep your access until the end of the paid period.